![]() Follow the procedures in the Other TV device section.Navigate to TV Settings and Choose your provider.It means that HBO Max will now be able to access your TV provider data from TV Settings. Select Sign in from the HBO Max menu on your TV.To troubleshoot this problem with other service providers, use this guide: Your AT&T Access ID can now be used on the HBO MAX as an AT&T User ID. In the email that is given to you, write down your AT&T Access ID (Which should appear in blue text.From the Login Screen, select " Forgot your user ID?".Visit AT&T.com and ensure that you're not logged in.Here's how to solve issues when HBO Max can't verify the subscription on at&t: Where it states User ID, HBO MAX asks you to input your AT&T Access ID (Provider's ID). NOTE: Check to see that the USER ID you're using is accurate, as the login data you use on your att.com or another provider’s account may be different. This strategy requires users to obtain access to their account credentials from their providers manually. If your HBO Max sign-in is still not working even after those steps, try the next alternative and sign in through your provider. After selecting this option, you'll be sent to a website where you may link your HBO account to your service provider (AT&T, Xfinity, etc).Īlternative method how to solve the HBO Max subscription issue.A link that reads " already subscribed" or anything similar should be included.When you go to watch a video after that, it will ask you to subscribe.After picking a solo plan, click on the Cancel button when it asks for payment.Visit the HBO main page and create a new HBO account.Make sure that you turn off a VPN and that you're connected to your TV provider's Wi-Fi.The overall processes vary depending on the provider, such as AT&T, Xfinity, Optimum, etc. ![]() Once you've got this data from your provider, you may either link your HBO account to your provider.Īfter that, you can log in to HBO with those credentials on any device. If HBO Max can't verify your subscription, get to know a few things from your provider, like your access ID, credentials, and other account details that are recorded in their database. First way: link your HBO account with the provider’s account Now that you know the reasons for this problem, we’ll give you two working solutions. This problem mostly impacts users who signed up through a third-party service or when they are using a VPN. We've already discussed the reasons why your HBO Max subscription is not working. How to fix HBO Max login issues: 2 user-friendly ways But first, try to use those hacks to restore access. You may try to contact HBO Max customer service. However, HBO official support usually denies it. If you are using VPN or proxy, it also could trigger the issue. So, when they try to use this streaming service over Wi-Fi, they get a notice with "HBO can't verify subscription” or something similar. On the other hand, many customers said that they can’t sign in even using the provider's credentials on specific devices or with mobile data. ![]() If you have an existing HBO account and now try to log in with provider credentials, it can be a reason why you can't log into HBO Max. The reason for this glitch is that subscriptions given by providers are valid for new accounts only. But when they attempt to log in using their own login info (where they had a long watch history), it might provoke an error. ![]() Those providers allow their clients to get an HBO Max membership as part of the ISP subscription. It can be an Internet or cable provider such as AT&T or Xfinity. The point is that HBO Max can’t authenticate your membership since it was obtained from a third party. Users allege they receive a notice "HBO Max is not authorized to view this page" or “Can't verify a subscription to HBO Max” after typing credentials. Users claim that even after paying for the Unlimited Elite plan and verifying their eligibility via email for the HBO subscription, the service doesn’t let them log in. It’s a common glitch that HBO developers still can’t fix even in 2023. The Howly team has prepared you on how to solve the situation when HBO Max is not recognizing a subscription. If you've arrived here, it means you're having troubles with this service, which either the service can’t recognize the membership or does not allow you to sign in using your credentials.
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